Return & Refund Policy

At our store, customer satisfaction is our priority. We aim to provide high-quality men’s shawls with accurate product descriptions, colors, and fabric details. Please read our return and refund policy carefully before placing your order.

1. Return Eligibility

You may request a return or exchange if:

• You receive a damaged or defective product.
• You receive the wrong product or color.
• The product received is significantly different from its description.

To be eligible, the product must be unused, unwashed, and in its original packaging, including the bag and any included accessories.

2. Non-Returnable Items

Returns or exchanges may not be accepted for:

• Products that have been used, washed, or damaged by the customer.
• Products damaged due to improper handling after delivery.
• Requests based on a change of mind or personal preference.
• Minor color variations caused by lighting, photography, or screen settings.

3. Return Request Timeframe

Please contact us within 48 hours of receiving your order if your product is damaged, defective, or incorrect.

To submit a request, provide your order number, a description of the issue, and clear photos or a video showing the product and its packaging.

4. Refund Policy

Once your return request is reviewed and approved, we will inform you about the next steps.

Approved refunds will be processed using an agreed payment method. The time required for the refund to reach you may vary depending on the payment provider.

Delivery charges may be non-refundable unless the return is due to an error on our part or applicable law requires otherwise.

5. Exchange Policy

If you receive an incorrect, damaged, or defective shawl, we may offer a replacement or exchange, subject to product availability.

If the same item is unavailable, we will discuss an appropriate alternative or refund with you.

6. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible. Cancellation requests may not be accepted once the order has been dispatched.

7. Return Shipping

If the return is caused by an incorrect, damaged, or defective product supplied by us, we will coordinate an appropriate return or replacement arrangement.

For other approved returns, shipping costs may be the customer's responsibility, subject to applicable law.

8. How to Contact Us

For return, refund, or exchange requests, please contact our customer support team through the contact details provided on our website.

Please include your order number and relevant product photos so we can assist you efficiently.

9. Policy Updates

We reserve the right to update this policy when necessary. Any changes will be published on this page.

By placing an order on our website, you acknowledge that you have read this policy.

Thank you for shopping with us!