Shipping Policy

At our store, we aim to deliver your favorite men's shawls safely and as quickly as possible. Please read our shipping policy for details about order processing, delivery times, and shipping charges.

1. Order Processing

• Orders are processed after confirmation.
• Order processing usually takes 1–2 business days.
• Orders placed on public holidays or weekends may take additional processing time.
• Our team may contact you to confirm your order details before dispatch.

2. Delivery Time

• Major cities in Pakistan: Estimated 3–5 business days.
• Other areas of Pakistan: Estimated 4–7 business days.
• Delivery times are estimates and may vary depending on your location, courier service, weather, public holidays, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be communicated or displayed at checkout before you confirm your order.

Any available free shipping offers will be subject to the terms and conditions mentioned on our website.

4. Cash on Delivery (COD)

If Cash on Delivery is available, customers can pay for their order when it is delivered.

Please ensure that your phone number and delivery address are correct and that someone is available to receive the parcel.

5. Order Tracking

Once your order has been dispatched, tracking information may be shared with you through SMS, WhatsApp, or another available communication channel.

You can contact our customer support team if you need help tracking your shipment.

6. Incorrect Address or Failed Delivery

Customers are responsible for providing a complete and accurate shipping address and contact number.

If a parcel cannot be delivered because of incorrect details, an unavailable recipient, or repeated failed delivery attempts, the courier may return the parcel to us. Additional shipping charges may apply if the order needs to be shipped again.

7. Delayed or Lost Shipments

Although we work to deliver orders on time, occasional delays may occur due to courier operations or circumstances beyond our control.

If your order is significantly delayed or appears to be lost, please contact our customer support team so we can assist you.

8. Damaged Parcels

If your parcel arrives visibly damaged or the product inside is damaged, please contact us within 48 hours of delivery and provide your order number along with clear photos or a video of the parcel and product.

We will review your request according to our Return & Refund Policy.

9. Contact Us

For shipping questions, delivery updates, or assistance with your order, please contact us through the WhatsApp number or email address listed on our website.

We appreciate your trust in our store and thank you for shopping with us!

Note: Delivery times are estimates and are not guaranteed.